Hello,
I am Ian Moore.
…A Good All-Rounder.
An Ecommerce, Digital Marketing and Data enthusiast
with a working history across many industries, including the Assurance Market
About Me
"Call me Ian...
I am a conscientious, hardworking, reliable co-worker with a range of skill sets, a methodical, hardworking, reliable, loyal and goal-orientated individual. In short, a good all-rounder.
I understand and adhere to work procedures, adapt quickly to different environments, and can easily follow instructions and new techniques.
2.1 (Hons) degree qualified in Economics and hold an ECDL Microsoft Office Expert qualification.
I aim to be Accurate, Consistent, & Orderly and understand how and when to follow procedures or escalate a task for review. I always maintain integrity and professionalism, tempered with good customer service and problem resolution.
On a personal level, I am methodical and logical in most of my endeavours – facts evidenced when starting my own business.
As data drives decisions, I have recently taken assessments in several fields, such as Microsoft Office, where I attained a global top 30% status on LinkedIn.
Tech & IT Skills
Business Skills
Marketing
Creative Skills
Communication Skills
Why Choose Me?
My Skills
- Good overall Computer Literacy Levels: I am competent with user stations, SAAS user competent, and server IT use.
- Familiar with Linux & Windows working environments.
- Social Media Page Management
- Google: Analytics (Desire to Learn GA4 in depth) / AdSense
- SEO: SEMrush, Ahrefs, Link building.
Business Skills
A: Hard Skills:
- Arithmetic.
- Data Interpretation.
- Bargaining skills.
- Project Administration and Practical Problem Solving
- Writing Skills.
- Communication: Written & Verbal
B: Soft Skills
- Good overall interpersonal skills, including Teamwork, Organisation & Negotiation.
- Critical Thinking
- Emotional Intelligence.
- Natural Curiosity
- Able to act independently or as part of a team
- Conscientious, Hardworking & Reliable Co-worker.
- I am a goal-orientated Individual and when at work, I attempt to make it a priority.
- Adaptable to new environments and techniques.
- Creative Problem Solving
- A Willingness to Learn
Marketing
A: General Marketing Skills
- Data Analysis and single customer view
- Customer Centricity
B: Specific Marketing Skills
- Copywriting.
- S.E.O.
- Data Analysis
- Social Media Marketing
- Getting It Done!
Creative Skills
- Photoshop – CS5 to CC2019, with an interest in all things Adobe.
Communication Skills
- Native English Speaker – Fluent to Graduate Level – 2.1 BA (Hons) Educated.
- Keen to learn Chinese.
Education
2011 - 2012
European Computer Driving Licence (Expert Level)
Grade: Pass Grade: Pass
1995 - 1999
Bachelor of Art (Hons) Economics
Grade: 2.1 (Full Honours)
1992 - 1995
High School, "A" - Levels
Economics (C), Geography (C), Physics (D)
1987 - 1992
High School, GCSE
9 GCSE’s Graded A-C Inc. English Lit and Maths.
Geography: A
Biology: B
English Lit: C
English Lang: D
Oral Communication: 3
Mathematics: C
Chemistry: C
Physics: C
History: C
Computer Studies: C
Activities and societies:
Member of Chess Club
Experience
March – June 2022
Administrator
•I Dealt With Incoming and Outgoing Correspondence.
• I worked on multiple contracts handling sensitive data
• I had to follow company instructions in processes, procedures & techniques
• Assisted in meeting Service Level Agreements (SLA).
– NDA Signed.
Nov 2021 – Jan 2022
Administration & Processing Services
• I worked towards the completion of a government contract.
• I handled sensitive data as well as general admin duties.
• I worked alongside Subject Matter Experts (SMEs) through online portals.
– NDA Signed.
Ambassador Theatre Group Tickets Care of: Adecco Group UK & Ireland – Sunderland Branch
August 2021
Admin & Email Support
• Emailed customers using Inhouse systems (Including Zendesk)
• Expectation to achieve realistic targets working in a team environment.
• Required to remain calm under pressure.
• Required clear and confident communication in an atmosphere passionate about delivering great Customer Service.
• Creating and managing documents, spreadsheets
o Checked data & updated Information electronically (As per GDPR)
o Maintained databases as required.
o Routed tickets to myself, fellow agents, and line management.
• Arranged for customer call-back to resolve any issues as necessary.
• I managed my workflow toward targets using good judgment.
Warehouse Operative
• General Warehousing and associated tasks for food industry delivery.
• Removed shipping and complex packaging materials.
• Labelled and categorizing products by type, weight, condition and dimensions.
• Required the ability to keep up with demands of fast working environment.
• Worked in all areas of business : tray wash, baler and processing & return areas.
March – April 2021
Scooter Ground Patroller
• Repaired, maintained, and retrieved scooters by ground patrol
Dec 2020 – Jan 2021
Email Support Officer
• Handled customer questions and complaints
• Comprehensive customer communication (email)
• Received, processed, and verified the accuracy of customers’ communications
• Received, processed, and verified the accuracy of shopping booking confirmations.
• Coordinated with different delivery agents regarding customer shopping reservations.
• Escalated refund requests as required during the COVID-19 crisis.
Self Employed Business Owner
• I budgeted and initiated an automated drop-shipping sales process
• Selected & researched products for sale;
• Researched locations to advertise products.
• Published a blog, ensuring basic SEO (Moz, SEMrush etc.)
o Competitor research and analysis
2017– Mar 2018
Warehouse Operative
• Parcel Sortation & Warehousing.
• Kept the warehouse environment clean and tidy and maintained equipment.
• Ensured that all goods loaded or unloaded matched the relevant paperwork.
• Ensured efficient working environment.
• Adhered to operational procedures, rules and schedules.
• Followed workplace health and safety rules – All the Time Every Time.
• Demonstrated excellent team-working skills under often pressurised circumstances.
• Assisted with warehouse inventory controls using a hand-held scanner.
• Demonstrated excellent organisation and record-keeping skills to coordinate large volumes of goods.
• Showed the ability to work in a fast-paced environment.
• Behaved with honesty and trustworthiness at all times.
• Showed the ability to work effectively under limited supervision.
– NDA Signed
2016 - 2017
Voluntary Sound Engineer:
• Checking input and output levels
• Sound Editing – Used “Cool Edit Pro” (Precedent to Adobe Audition)
• Delivery of Audio File for online publication in under 4 hours each session
2013 - 2014
Part-Time Voluntary ESOL Assistant
• Assisted local community venue teaching ESOL & basic qualifications